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Clients Terms and Conditions

Last updated: 24 August 2025

These Terms and Conditions for Clients (“Client Terms”) govern your use of MYTrainer as a fitness service user. By registering as a Client, you agree to these Client Terms in addition to the MYTrainer General Terms and Conditions and Privacy Policy.

 

  1. Eligibility

You confirm that:

  • You are at least 18 years old;
  • You are medically fit to engage in physical training or have obtained prior approval from a licensed medical practitioner.

MYTrainer is not responsible for any injury or harm caused by failure to disclose medical conditions.

 

  1. Client Account Responsibilities

You agree to:

  • Provide true and accurate information during registration;
  • Use the platform only for personal, lawful, and non-commercial purposes;
  • Book sessions responsibly and attend all confirmed appointments on time;
  • Promptly notify the Trainer via the Platform if you wish to cancel or reschedule a session, including any changes to time or venue, and to do so with as much advance notice as reasonably possible.

You acknowledge and accept that you are solely responsible for any consequences, losses, or liabilities arising from the submission of false, misleading, or incomplete information.

 

  1. Booking and Payment
  • All sessions must be booked and paid for through MYTrainer’s integrated payment system (currently FIUU);
  • Session prices are set by the Trainer (minimum charge: RM100.00), and payments are held by MYTrainer until the session is completed; and
  • MYTrainer does not permit “cash-on-delivery” or any off-platform arrangements.

 

  1. Cancellations and No-Shows
  • Cancellations must be made at least 12 hours prior to a session for a full refund or to reschedule without penalty;
  • Cancellations made within 12 hours are non-refundable;
  • Failure to attend a booked session without prior notice will result in forfeiture of the session with no refund.

 

  1. Trainer Cancellations

If a Trainer cancels your session, you are entitled to either:

  • A full refund; or
  • Rescheduling at no additional cost.

 

  1. Use of Trainer Services

You acknowledge that:

  • MYTrainer only facilitates the connection between you and the Trainer;
  • MYTrainer does not vet, monitor, or supervise Trainers and is not responsible for their conduct or performance;
  • All training-related risks (e.g., physical injury, dissatisfaction with service) are assumed by you.

 

  1. Consent to Data Use

By using the Platform, you consent to:

  • The use of your data (e.g., name, fitness preferences, location) to match you with Trainers;
  • MYTrainer storing and processing your data in accordance with the Privacy Policy;
  • Communications with Trainers are strictly for session coordination and not for independent solicitation.

 

  1. Waiver of Liability

You agree that:

  • All fitness training sessions involve physical risk;
  • MYTrainer is not liable for any injury, loss, or damage incurred during or resulting from any session;
  • Any claims must be directed to the Trainer directly.