No. MYTRAINER does not operate its own fitness center. We are a platform that connects clients with certified personal trainers for in-person training sessions.

We currently operate in Kuala Lumpur and Selangor, with plans to expand nationwide in the future.

Training sessions can take place at freelance-friendly gyms, condominium gyms, landed properties, or even outdoor parks.

Yes, clients may choose to train at pay-per-entry gyms. Please note that entry fees are the responsibility of the client.

If you feel that your coach may not be the right match, please contact our support team. We will review your situation and provide the best possible solution to ensure your training experience is positive and effective.

No. There are no binding contracts. You are free to stop training once your paid sessions are completed.

All transactions are processed securely through our payment gateway partner, Fiuu.

Cancellations must be made at least 12 hours before the scheduled session to avoid forfeiture.

In the case of unforeseen circumstances (such as accidents, severe illness, or emergencies), exceptions may be made. For illness, a medical certificate is required as proof.

No, provided you cancel at least 12 hours in advance. Cancellations made within 12 hours without valid proof will be considered as a forfeited session.

You will not be charged if your coach cancels the session with at least 12 hours’ notice.

The policy exists to help clients stay consistent and committed to their fitness goals, while also respecting the trainers’ time and efforts.

MYTRAINER was founded by Berlin Phuah.